Warranty Policy

IDIVAN is a trading name of WOODSOME BEDS LTD, Company No. 16950772, registered in the United Kingdom.

At IDIVAN, we are proud of the quality, comfort, and craftsmanship of our products. To give you added peace of mind, we offer a 5-Year Warranty covering manufacturing faults and defects in materials or workmanship under normal household use.

This warranty begins from the original date of delivery and applies to the original purchaser only.

What the Warranty Covers

This warranty covers manufacturing faults and defects that arise during normal domestic use, including:

  • Manufacturing defects in frames, stitching, foam, and structural components
  • Mechanical faults in recliner mechanisms, where applicable
  • Defects in materials or workmanship

Warranty Remedy

If a valid manufacturing defect is confirmed during the warranty period, IDIVAN will, at its discretion, offer an appropriate remedy, which may include:

  • Repair of the affected product
  • Replacement of the affected product or part
  • A refund, where repair or replacement is not appropriate

Any refund offered will be based on the original purchase price paid for the affected product.

We reserve the right to inspect the item, request further evidence, or arrange an assessment before approving any warranty claim.

What the Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by misuse, accidents, improper assembly, or neglect
  • Normal wear and tear, including fabric fading, discolouration, or softening of foam
  • Damage caused by pets, spills, stains, or unauthorised modifications
  • Products used for commercial or non-domestic purposes
  • Issues resulting from failure to follow care or usage instructions
  • Accidental damage or damage caused after delivery

How to Make a Warranty Claim

To submit a warranty claim, please contact us with:

  • Your order number
  • A clear description of the issue
  • Clear photos or videos showing the fault

Email: hello@idivan.co.uk
Address: Unit 2 Holme Street, Liversedge, United Kingdom, WF15 6JF

Our team will review your claim and contact you with the next steps.

Important Notes

This warranty is provided in addition to your statutory rights under UK consumer law.

Proof of purchase is required for all warranty claims.

Warranty coverage begins from the original date of delivery.

IDIVAN is a trading name of WOODSOME BEDS LTD.
Registered Company: WOODSOME BEDS LTD
Company Number: 16950772
Registered in the United Kingdom.