Shipping policy

Last updated: 22 June 2026

All Idivan Beds products are bespoke, handmade, and made to order based on the selections you make at checkout. This may include your chosen size, fabric, colour, layout, storage option, finish, configuration, mattress, headboard design, or other custom specifications.

We aim to deliver orders within the estimated delivery times shown on our website and at checkout.

This policy does not affect your statutory rights.

1. Delivery Areas

We currently offer delivery throughout the United Kingdom.

Standard delivery to eligible UK addresses is currently free of charge.

Delivery availability, estimated delivery times, and any applicable charges will be confirmed at checkout where required.

2. Delivery Options & Costs

United Kingdom – Standard Delivery

  • Cost: Free
  • Estimated Delivery: 5–7 working days
  • Service: Courier or specialist furniture delivery network

Standard delivery is currently available free of charge to eligible addresses across the UK.

Some remote locations or areas with additional delivery requirements may be subject to availability or additional charges. Any applicable charges will be confirmed before your order is completed.

3. Bespoke & Made-to-Order Products

Every Idivan Beds product is made specifically to your order.

Your chosen specifications may include:

  • Size
  • Fabric
  • Colour
  • Storage option
  • Layout
  • Finish
  • Configuration
  • Mattress choice
  • Headboard design
  • Other selected product options

As each product is handcrafted to your specifications, production requirements may vary depending on the product and options selected.

We aim to meet the estimated delivery timeframe shown on the product page and at checkout.

4. Production & Delivery Times

Since every product is made to order, the time required to prepare your order may depend on factors including:

  • Product type
  • Selected specifications
  • Current production workload
  • Material availability
  • Delivery location

Our standard estimated delivery time for eligible UK orders is 5–7 working days, unless a different timeframe is stated on the product page or at checkout.

Once your order is ready for delivery, we will provide tracking or delivery updates where available.

Our courier or delivery team may contact you to arrange or confirm your delivery.

5. Order Processing

Orders placed before 12:00 pm Monday–Friday are normally processed on the same working day.

Orders placed after 12:00 pm, on weekends, or on bank holidays will usually be processed on the next working day.

Once your order has been accepted and production has begun, changes to your selected specifications may no longer be possible.

If you notice an error in your order, please contact us immediately at:

hello@idivan.co.uk

6. Delivery Access Requirements

Customers are responsible for ensuring:

  • The delivery address and contact details are correct.
  • Suitable access is available at the property.
  • Doorways, staircases, hallways, lifts, and access routes are large enough for the item.
  • The product dimensions are suitable for the intended room.
  • Someone is available to receive the delivery where required.
  • Any parking restrictions, permits, concierge requirements, or building access arrangements are communicated in advance.

If delivery cannot be completed due to incorrect information, restricted access, missed delivery, or no one being available, a re-delivery or collection charge may apply.

If the product cannot fit into your property due to access limitations, this will not be considered a product fault.

7. Packaging & Assembly

All products are securely packaged to protect them during transport.

Some items may arrive flat-packed, unless otherwise stated on the product page.

Assembly services may be available as an optional paid service where specified.

Before assembly, please check:

  • All parts
  • Product dimensions
  • Fabric
  • Colour
  • Finish

We recommend keeping the original packaging until you are completely satisfied with your purchase.

8. Damaged, Missing, Faulty or Incorrect Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, faulty, incomplete, or incorrect, please contact us within 48 hours of delivery where possible.

Please provide:

  • Order number
  • Full name and contact details
  • Description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging
  • Photos of labels or affected areas

After reviewing your claim, we will arrange an appropriate resolution where necessary. This may include:

  • Replacement parts
  • Product repair
  • Replacement item
  • Collection
  • Refund

If the issue is confirmed to be damage on arrival, a fault, an incorrect item, or an item not as described, collection will be arranged free of charge.

9. Delivery Delays

We always aim to meet the estimated delivery times shown on our website and at checkout.

However, delays may occasionally occur due to:

  • Courier disruptions
  • Traffic conditions
  • Severe weather
  • Production delays
  • Stock or material availability
  • Delivery location
  • Circumstances beyond our reasonable control

If your order is significantly delayed, we will keep you informed wherever possible.

10. Contact Us

If you have any questions regarding delivery, please contact us:

Email: hello@idivan.co.uk

Address:
Unit 2 Holme Street
Liversedge
United Kingdom
WF15 6JF

Opening Hours:
Monday to Friday, 9:00 am – 5:00 pm